Two Services, One Trusted Team

Frequently Asked Questions

How to Reach Us

Phone: +1 (825) 603-6757
Email: help@roghdial.com
We aim to respond to all inquiries within 24 business hours on business days.

Frequently Asked Questions

1. Who We Are

RoghDial ("we," "us," or "our") is an independent technology retail and telecom support company owned by Roghdia Bibi, serving customers in Canada and the United States. We sell smart watches and provide independent advisory support for mobile and internet plans. Contact: help@roghdial.com | +1 (825) 603-6757

2. Information We Collect

We may collect the following categories of personal information when you contact us or purchase from us:

• Contact information: Name, phone number, and email address when you call or email us.
• Telecom service information: Details about your mobile or internet account or issue that you voluntarily provide during a support call or email (carrier name, account number, plan details, billing concerns).
• Product order information: Shipping address, order details for smart watch purchases.
• Call records: Calls may be recorded for quality assurance and training purposes. You will be notified at the start of any recorded call.
• Website usage data: IP address, browser type, pages visited, time spent on pages, and other technical data collected automatically via cookies and analytics tools.
• Communication records: Copies of emails or written correspondence you send to us.
• Payment information: Processed securely via our payment provider — we do not store card numbers or bank details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide customer support and technical assistance for telecom issues
• To process product orders (smart watches) and arrange delivery
• To follow up on open support cases
• To maintain call quality and train support staff
• To analyze website traffic and improve our website's user experience
• To comply with applicable Canadian and US laws and regulations
• To send service-related communications (not marketing) unless you have opted in

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., hosting, payment processing, analytics), subject to confidentiality agreements.
• Legal obligations: When required by law, court order, or government authority in Canada or the United States.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

Important: We are independent and do not share your information with telecom carriers (Bell, Rogers, Telus, etc.) unless you explicitly direct us to do so as part of a service request (such as authorizing us to contact your carrier on your behalf).

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We may use Google Analytics or similar tools to analyze website traffic. These tools may collect anonymized data about your use of our website. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Canadian or US law. Call recordings are typically retained for up to 12 months. Email correspondence is retained for up to 3 years for service continuity purposes. Order records are retained for tax and accounting purposes (typically 7 years).

7. Your Rights Under PIPEDA and US Privacy Laws

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

• The right to access personal information we hold about you
• The right to correct inaccurate personal information
• The right to withdraw consent to the collection or use of your personal information (subject to legal and contractual restrictions)
• The right to file a complaint with the Office of the Privacy Commissioner of Canada

US customers have rights under applicable state privacy laws (including CCPA). To exercise any of these rights, please contact us at help@roghdial.com or call (877) 522-9557.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use SSL/HTTPS encryption on all pages. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., carrier websites, Google services). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: help@roghdial.com
Phone: +1 (825) 603-6757
Website: www.roghdial.com

For residents of California: Under the California Consumer Privacy Act (CCPA), you have the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, please contact us at the email above.

1. About Us

These Terms govern your use of the RoghDial website and purchase of products and services offered by RoghDial, owned by Roghdia Bibi. We serve customers in Canada and the United States only. We offer smart watch retail and independent telecom support advisory services. Contact: help@roghdial.com | +1 (825) 603-6757

2. Acceptance of Terms

By using our website, placing an order, or contacting us for support, you agree to these Terms in full.

3. Our Services

RoghDial offers two distinct service lines:

• Smart Watch Retail: Sales of smart watches and Android wearables shipped to Canada and the United States.
• Telecom Support Advisory: Independent advisory services including mobile plan optimization, internet troubleshooting, bill dispute guidance, and carrier switching assistance for customers of Canadian and US telecom carriers.

We are an independent business. We are not affiliated with any ISP, telecom, cable provider, mobile carrier, or TV network in Canada or the USA. We are not a licensed telecommunications carrier.

4. Smart Watch Product Orders

• Orders are accepted for delivery in Canada and the United States only
• All prices and applicable taxes and shipping fees are shown before purchase
• Prices may change without notice; the price at order time is what you are charged
• We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud, with a full refund issued
• 30-day return window applies — see our Return & Refund Policy for full details

5. Telecom Support Services

• Support is advisory in nature. We provide guidance, not direct carrier intervention
• We cannot access your carrier account directly without your explicit authorization and involvement
• We cannot make changes to your carrier account on your behalf without your direction
• We do not guarantee specific outcomes (bill reductions, plan changes, dispute resolutions) — results depend on carrier policies and your account standing
• Some support services may involve fees. Our agents will clearly explain all applicable fees and obtain your verbal or written consent before any paid service is rendered
• We are not liable for outcomes resulting from advice given, including service disruptions, hardware damage, or data loss

6. Prohibited Uses

You may not use our website or services for unlawful purposes, to transmit harmful content, to impersonate any person or company, or to attempt to defraud your carrier or use our services to facilitate fraudulent activity. You must be the authorized account holder (or have authorization from the account holder) for any telecom account for which you seek assistance.

7. Intellectual Property

All content on this website is the property of RoghDial. Brand names and trademarks (Bell, Rogers, Telus, etc.) referenced belong to their respective owners and are used for identification only.

8. Limitation of Liability

To the fullest extent permitted by applicable law in your jurisdiction, RoghDial's total liability in any dispute shall not exceed the amount you paid for the specific product or service in the 30 days preceding the claim. We are not liable for indirect, incidental, special, or consequential damages arising from your use of our services or website.

9. Governing Law

These Terms are governed by the laws of Canada (Province of Ontario) for Canadian customers and applicable US state law for US customers. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Ontario, Canada (for Canadian customers) or the appropriate jurisdiction in the United States (for US customers).

10. Changes

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our website or services after any such changes constitutes your acceptance of the new Terms.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms without affecting the enforceability of the remaining provisions.

12. Contact

Email: help@roghdial.com | Phone: +1 (825) 603-6757

1. Return Window

You may return most items within 30 days of the delivery date.

2. Eligibility Conditions

• Item must be unused and in its original condition
• Original packaging with all accessories, manuals, and tags included
• Proof of purchase (order number or receipt) required
• Items that have been used or damaged by the customer are not eligible for a full refund

3. Non-Returnable Items

• Items marked "Final Sale" at time of purchase
• Items returned after the 30-day window
• Items physically damaged after delivery

4. How to Initiate a Return

1. Email help@roghdial.com with your order number, item name, and reason for return
2. Or call +1 (825) 603-6757 during support hours
3. We will respond within 2 business days with return instructions and a return address
4. Do not ship items back before receiving written authorization from us

5. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was sent incorrectly. We recommend using a trackable shipping method. RoghDial is not responsible for items lost in return transit.

6. Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed to your original payment method within 5–7 business days. Original shipping fees are non-refundable unless the return is due to our error.

7. Defective or Incorrect Items

If your item arrived defective or incorrect, we will replace it at no cost. Email us with a photo and your order number within 7 days of delivery.

8. Support Services

Technical support services (internet, WiFi, TV troubleshooting) are non-refundable once a session has been completed.

9. Contact

Email: help@roghdial.com | Phone: +1 (825) 603-6757

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

2. Shipping Destinations

We ship to all Canadian provinces and territories, and all 50 US states. We do not ship to Pakistan or any other country.

3. Shipping Costs & Delivery Times

Canada:

• Standard Shipping: CAD $8.99 | 5–10 business days
• Expedited Shipping: CAD $16.99 | 2–5 business days
• Free standard shipping on orders over CAD $75

United States:

• Standard Shipping: USD $9.99 | 7–14 business days
• Expedited Shipping: USD $18.99 | 3–7 business days
• Free standard shipping on orders over USD $65

Delivery times are estimates and may vary due to carrier delays or customs processing. Taxes and duties (if applicable) are the customer's responsibility.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number to follow your shipment via the carrier's website.

5. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date at help@roghdial.com or +1 (825) 603-6757.

6. Contact

Email: help@roghdial.com | Phone: +1 (825) 603-6757

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how visitors use the site.

2. Cookies We Use

a) Strictly necessary cookies
Required for our website to function. These cannot be disabled.

b) Analytics cookies (Google Analytics)
We use Google Analytics to understand how visitors use our website. This data is anonymised and does not identify you personally. Opt out at: tools.google.com/dlpage/gaoptout

c) Advertising cookies (Google Ads)
If you arrived via a Google Ad, Google may place a cookie to measure ad effectiveness. This data is aggregated and anonymous.

3. Your Choices

On your first visit, you will see a cookie consent banner. You may accept all cookies or decline non-essential cookies. You can change your preferences at any time via the Cookie Settings link in our footer.

4. Third-Party Cookies

Some cookies are placed by third parties (e.g. Google). Please review Google's Privacy Policy at policies.google.com/privacy for details.

5. Contact

Questions about cookies: help@roghdial.com